June 01, 2020
At this time we are now welcoming Rhonda Sparks, RMT and Dr. Lesley D'Souza, ND back into the office for hands-on treatment of their patients. Should you be looking for an appointment with either of these practitioners then please call the office during our current office hours or email us and we will work diligently to ensure your requests are respected.
All of our previously noted precautions continue to be adhered to. We still require that you read your confirmation email in advance of attending your appointment and advise of your answers to the pre-screening questionnaire provided in that email. We are not permitting anyone to walk into the office without them having communicated with us by calling to announce their arrival so that we are better able to control the numbers in and out of the office to keep all of you as safe as possible.
We understand and respect that these are emotionally charged and difficult times for everyone. We are going out of our way to ensure that your safety and well-being is our top priority.
It may take us a couple of weeks to work out the kinks of adding other care providers to our daily routine but we could not be more excited about being able to welcome them back.
Thank you for your patience with us as we navigate these next steps.
April 15, 2020
Please note that we have implemented further changes to the function of our office in a further attempt to protect our patients and ourselves.
DR. ROD IS THE ONLY CARE PROVIDER CURRENTLY WORKING FROM OUR OFFICE SPACE FOR HIS REGULAR OFFICE HOURS
We ask that you call the office 905-319-2222 from the car park, when you arrive, to advise us of your arrival and so that we can let you know when you are able to come in for your appointment.
We ask that you be as on-time as you possibly can be (and we will strive to stay on time from our end as well) so that fewer people are having to wait.
At this time, with government restrictions in place, our Registered Massage Therapists Rhonda and Taylor are considered non-essential. Whether we know that their role is critical in the health and wellbeing of many of our patients or not is not the relevant point at this time. Due to this restrictions, their scheduled appointments have been cancelled at this time. As soon as we are able to begin scheduling appointments again we will post an update.
Dr. Lesley D'Souza, our resident Naturopathic Doctor is still caring for patients over the telephone with virtual appointments. She is not able to administer acupuncture treatments at this time. That said, she is happy to connect with you to make other care recommendations should you be interested.
Dr. Teri has also decided not to return to practice until the teachers return to work for the 2019/2020 school year OR the beginning of July, whichever is first. Any of her patients who are in need of a chiropractic adjustment in advance of her return to care are invited to seek care with Dr. Kirk during his office hours. She also has an animal chiropractor she can refer to, should that need arise. Please contact the office for more information.
As always, our phones are being answered when we are in clinic. Outside of those hours we respectfully request that you email the office: firstname.lastname@example.org with your questions and concerns so that we have the chance to check that periodically from home.
We wish you and yours all of the best. Stay safe and healthy and we are here for you when you need us!
March 18, 2020
The letter is addressed to all of the patients of Think Chiropractic & Wellness Centre.
This note will be lengthy but we do request that you take a moment and read through in it’s entirety, so that you are able to make the best healthcare decisions for yourself and your family.
We want you to know that we have heard and respect the guidelines issued by both the provincial and federal governments with regard to COVID-19. We are also ensuring that we comply with those set out by all of our respective governing bodies, including: College of Chiropractors of Ontario (CCO), College of Massage Therapists of Ontario (CMTO), and College of Naturopaths of Ontario (CNO).
Our office is remaining open in order for us to treat our patients and primarily those who have acute care-related issues. As primary care providers your health is paramount to us and we are committed to continue to meet your healthcare needs.
We are taking the concerns of everyone into consideration. Should you fall into the category of wanting to cancel an existing appointment than please know that we understand and respect your decisions. We do respectfully request that you let us know that you will not be able to be in attendance.
How to cancel an upcoming appointment:
email the office at email@example.com to let us know - we are able to check email from out of the office
go online to our online booking platform - if you have not already done so - and using the same email address you have registered with us and to which you receive your appointment reminders, set yourself up for online booking and cancelling. This allows the providers to see, before they come into the office, who their patients will be for the day
Please DO NOT call and leave a time-sensitive message for us at the office. Our hours will be reduced in the clinic and will vary from day-to-day. We do not have access to voicemail from our houses, and for that matter do not want to miss any communication from you!
Actions we plan to take for our patients who will be attending appointments:
We will be asking you to respect social distancing with everyone in the office outside of the immediate care person from whom you are receiving treatment
We will be spacing visits so that there will be few people in the office at any given time - this may mean that there will be some modifications to the chiropractic schedule
We ask that you arrive approximately 5 minutes before your scheduled appointment time and that you refrain from lingering in the office following your treatment
For those of you for whom we submit directly to and are reimbursed from your insurance company - you complete the online booking process so that you are able to set your own appointments up and do not have a need to wait to rebook before leaving after your adjustment/massage/session, etc.
For those who pay-per-appointment we are asking that you consider setting up a monthly billing account with us. We have two methods for you to do this. The first is that you can ask us to email you the paperwork so you can print, completed and bring with you to your next appointment - we accept Visa and MasterCard for this. Alternatively, you can email me (Sam) directly and provide me with a way to reach you through the day so that you I can call you and receive your credit card information over the phone. (With the latter option, we will have you sign an authorization form when the risk has passed but in the interim will require an email advising your consent.)
It is further our intent to create specialized hours during which we will be treating the most vulnerable of our patients (infants, seniors, immuno-compromised) and we ask that you let us know if you fall into that category so that we can ensure your appointments are scheduled appropriately
PLEASE do not bring additional people with you to your appointments (family, friends, etc) outside of those who require treatment.
In the event that you were not able to see the note that was sent out last week, the following are the physical steps we are taking within the office to ensure we create the safest care environment possible for you and your family.
In addition to the ongoing cleaning and sanitizing practices we maintain in our office, in the face of COVID-19 in Ontario we are taking every precaution to ensure that all of the treatment tables in our office (for all treatment modalities) are sanitized with medical-grade disinfectant between each patient visit. Additionally all areas of the office are being thoroughly cleaned on a regular basis throughout the treatment day.
Our practitioners wash/disinfect their hands after the treatment of each patient seen in our office, ensuring they are careful not to spread germs from one patient to another.
All of this is changing on an ongoing basis and we will make every effort to ensure that we are keeping you apprised of the function of Think Chiropractic & Wellness Centre.
At this time please note that Dr. Rod, Rhonda Sparks, Dr. Lesley and Dr. Margot are the care providers seeing patients between now and the end of the month. Without different directives from the federal and/or provincial governments and is our expectation that Taylor will return to treat her patients recommencing April 01st. Dr. Teri is set to return to clinic as of April 06th.
*** PLEASE NOTE: WE REQUIRE THAT YOU RESCHEDULE YOUR APPOINTMENT if:
you have a fever and/or have a new onset of cough or difficulty breathing
if ANY of the following situations apply:
If you have travelled outside Canada in the past 14 days
have been in close contact with a person who has as confirmed or probable case of COVID-19, we recommend that you dial 3-1-1 and speak with public health. ***